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Please read the booking terms and conditions set out below carefully before booking your holiday with Alpine-Connection. The booking conditions will form the basis of your contract with Alpine-Connection and set out the respective rights and obligations of both parties.
Your contract
A contract shall exist between the client and Alpine-Connection when we receive a completed and signed booking form from the person organising the holiday (the party leader), with the deposit or full payment as applicable and a confirmation invoice is issued by Alpine-Connection. The party leader must be over the age of 18 years of age at the time of signing and he/she must be authorised to make the booking on behalf of all the persons listed on the booking form. The person signing the booking form guarantees payment of the full cost of the holiday for all those people included on the booking form. When you receive your invoice, please check all the information carefully to ensure they are correct and advise Alpine-Connection immediately of any discrepancies.
If a booking has been made within 10 weeks of departure, a contract will exist immediately upon receipt of an email from you confirming your booking request. By making such a booking, you are deemed to have accepted and agreed these booking conditions.
Payment
The deposit consists of £100 per person and should be paid immediately upon placing your booking request. The balance of your holiday cost must reach us no later that eight weeks prior to your holiday start date. This date is shown on your confirmation. In the case of bookings made within eight weeks of departure full payment must be made at the time of booking. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we reserve the right to cancel your holiday, retain the deposit and recoup any additional charges.
You may pay by cheque (UK bank), sterling bankers draft, cash (Sterling & Euros), credit card or bank transfer. If sending funds by bank transfer, please ensure that the bank charges are not deducted from the amount remitted. To offset the cost of accepting credit cards, we will add a 2.25% surcharge to any payments or charges made using credit cards.
We reserve the right to cancel the booking if a deposit it not paid within two weeks from the time of booking.
Holiday prices
We reserve the right to make changes to and correct errors in advertised prices at any time before a booking has been accepted. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once a booking has been accepted we guarantee that the price will not change.
Amendments by the client
If you wish to alter your booking with Alpine-Connection you should inform us as soon as possible. Should you decide to alter your booking after our booking confirmation has been issued we will do our best to accommodate you, however, we do not guarantee that any change will be possible. The client will be liable for any increased costs resulting from any change and also for an administration fee of £30 for each change. If any member of your party is prevented from travelling, that person may transfer their place to someone else providing we are notified not less than two weeks before departure.
Any changes made within ten weeks of departure relating to an outward or return date of the holiday will be treated as a cancellation and rebooking, and cancellation charges will apply as set out below.
Cancellation by the client
Please notify Alpine-Connection by phone and email or in writing immediately. Notification of cancellation will be effective when it is received by us in writing. We are not liable for any cancellation getting lost in the post or an error when sending. If you cancel, the following charges will apply:
Notification Cancellation charge
More than 10 weeks prior to departure Loss of deposit
Within 10 weeks prior to departure 40% of holiday cost
Within 6 weeks prior to departure 60% of holiday cost
Within 4 weeks prior to departure 80% of holiday cost
Within 2 weeks prior to departure 100% of holiday cost
Where any cancellation reduces the number of full paying party members, the price for the rest of the party will be recalculated on the new party size. We will re-invoice you accordingly.
Clients are strongly recommended to take out insurance offering protection against cancellation.
Alteration or cancellation by Alpine-Connection
In the unlikely event that we need to make any changes to, or cancel, your holiday, you will have the choice of either accepting the change in arrangements or cancelling your holiday and receiving a full refund. We reserve the right to alter any holiday arrangements as necessary. The client will be notified of the changes as soon as possible. If you accept a refund we will be under no further liability outside the holiday costs charged by us.
Refunds will not be payable where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control such as, but not limited to, war, threat of war, riot, civil strife, terrorist activity, fire, natural or nuclear disaster, adverse weather conditions and all other similar events that could not be avoided, amounting to force majeure.
Weather
We accept no responsibility for any delays or losses suffered as a result of adverse weather conditions.
Liability
We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed and provided with reasonable skill and care.
We do not accept responsibility if you suffer injury, illness or death unless it is due to negligence of our employees, acting in the course of their employment. We do not accept responsibility for injury, illness and death caused by your own actions or omissions, by any unforeseeable or unavoidable event, or by any third person not connected with the provision of your holiday which we could not have predicted or avoided. If a member of your party does suffer injury, illness or death due to misadventure as a result of an activity which does not form part or your contracted holiday arrangement, we will provide you with reasonable assistance and guidance.
You are responsible at all times for all your personal belongings, documents and mountain equipment (including hired). Alpine-Connection will not arrange your travel by sea, rail or air and accordingly Alpine-Connection cannot accept responsibility for injury or loss suffered as a result of the acts or omissions of the providers of such services. Such arrangements are entirely your responsibility.
Please ensure you have taken out the appropriate insurance cover before travelling.
Mountain activities
The Alpine-Connection staff are neither insured nor qualified to instruct or guide. If you take part in an activity with a representative of Alpine-Connection, whether on an organized session or not, Alpine-Connection cannot take responsibilities for any injuries however caused. At all times client must use their own judgements based on their own ability, and it is at your/their own risk. We accept no liability should you choose to ignore this request.
Damage by and behaviour of Clients
Alpine-Connection reserves the right to terminate, without compensation and without any further contractual obligations towards them (this includes any return transport arrangements), your holiday, if it is deemed that your behaviour is unsociable, abusive or in any way unacceptable, to ourselves or any other guest or in anyway harms the reputation of Alpine-Connection with local residents or suppliers.
We will not make any refunds or pay any compensation to the individual involved or to the members of his/her party, or associates wishing to curtail their holiday as a result.
Alpine-Connection reserves the right to claim back from the client any costs or charges incurred due to damage to the chalet whether accidentally caused or not.
Complaints
If you are unhappy about any aspect of Alpine-Connections arrangements whilst on holiday or experience any problems with your holiday whilst away, you must immediately inform a member of the Alpine-Connection team who will make every effort to amend the problem. You should then follow up any complaint in writing to us within 28 days of your return from holiday by writing to Chalet Rustique, La Ville du Nant, 74360 La Chapelle d’Abondance, France. We regret that we cannot accept liability in respect of any complaints which are not notified entirely in accordance with this clause.
Insurance
It is a condition of booking that all clients have adequate travel insurance and medical cover.
Not included in the price
Travel to and from France
Insurance
Lift passes
Equipment hire
Group bookings
Alpine-Connection reserves the right to have other parties staying the chalet during your holiday unless you specify at the time of booking that you want to book the chalet for the sole occupancy of your party.
Our responsibilities to you
We have taken every care to ensure the accuracy of the details set out in our website. However, if there is any change we will endeavour to bring these to your attention as early as possible. We are responsible for ensuring the accommodation you book with us as described in our website and the services provided are of a reasonable standard.
Transfers
The resort vehicle is a gratuitous service and any client travelling in a resort vehicle does do at their own risk. In the event of bad weather, breakdown, accident or priority use Alpine Connection cannot guarantee that the resort vehicle will be available to transport clients within the resort.
Collection from Geneva airport is included as part of your holiday. The two different collection times we offer are between 11am and 12pm or 2pm and 4pm. It may not always be possible to collect you immediately upon arrival and as such it may involve a wait at the airport. We will however endeavour to keep this time to a minimum.
Smoking
Smoking in not permitted in the chalet.
Other information
No refunds will be given for unused portions of the holiday such as empty accommodation or uneaten meals.
All dietary requirements and other special requests must be made clear well in advance of your holiday and preferably by email.
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